Login

To access KinderConnect, Provider employees must first register at the URL of KinderConnect using the identifying information previously submitted to the agency managing the subsidies. Once you have this information, open your browser to the Login page of KinderConnect.

An image showing the KinderConnect login page

Self-Registration

If this is the first time you access KinderConnect, you have to first create an account. Open a web browser and type the web address provided to you into the URL bar. Note: You cannot access KinderConnect using Internet Explorer. Please use another browser such as Google Chrome, Firefox or Safari.

From the login page,

  1. Press Click here if you do not have an account to open the new User Registration page.

    2. Image showing where to click to create an account

  2. Click on the appropriate radio button to indicate if you are a Provider. Press Continue.

    3. An image showing the option to register as a provider

  3. When the Step 2 page appears, the system prompts for information that uniquely identifies the user. This information is based on selections previously made in Admin > Site Settings.

    4. An image showing account verification on the user registration page

    Red asterisk (*) indicates a required field.

  4. The fields in the Validation Info section can vary depending on the settings. Enter the required information in the available fields.
  5. After entering the identifying information, press Verify to continue to the Account Information page.

    6. An image showing the fields for username, password, and security question creation

  6. In the Account Information section,
  7. Press Create Account.
  8. Depending on the settings, if the Two-Factor Authentication is unchecked in Admin > Site Settings, KinderConnect returns to the Login page. Otherwise, if the Two-Factor Authentication is checked, a new Validation Info page opens.

    9. An image showing the page where to enter your email address

  9. The user's email address, if available, displays in the corresponding field. If none appears, enter the Email Address and press Send Email to generate a KinderConnect User Registration email to the user.

    10. An image showing the email confirming registration

  10. Once the user receives the KinderConnect User Registration email, he/she clicks the link to activate and complete the KinderConnect account registration.
  11. The user can now login to KinderConnect using the User Name and Password created.

Forgetting your Password

It is possible to reset your password if you forget it. From the login page,

  1. Press Click here if you forgot your password to open the Reset Password page.

    2. An image showing how to enter a username to reset the password

  2. Enter your User Name.
  3. Press Retrieve Secret Question. The system displays the Secret Question you selected during registration.

    4. An image showing a security question to verify resetting the password

  4. In the space provided, enter the answer to your Secret Question. In the example above, the response is your father's middle name.
  5. Press Validate Secret Question to open the Reset Password page.

    6. An image showing the ability to create and verify a new password

  6. Enter the new Password. Password needs to adhere to the requirements set up by your System Administrator.
  7. Enter again in the Verify Password field.
  8. Press Reset Password.